Myntra & North Retail IT Performance Report 2025
Explore IT operational excellence, service metrics, and automation initiatives for Myntra's North Retail region, featuring SLA and cost-saving highlights.
IT Initiatives & Performance Overview 2025
Myntra & North Retail Region | Operational Excellence Report
Performance Metrics Summary
• <b>10,582+</b> Service tickets managed with exceptional SLA adherence.<br>• <b>99.91%</b> Response Rate achieved across operations.<br>• <b>99.97%</b> Resolution Rate for critical IT support.<br>• <b>CSAT: 95.78</b> | <b>NPS: 94.74</b> indicating high user satisfaction.<br>• Guaranteed <b>100% Asset Availability</b> during Big Billion Days (BBD).
Ticket Volume by Center
Breakdown of 10,582 tickets managed across key fulfillment and distribution centers, highlighting the high volume at Bilaspur FC.
SLA Performance Dashboard
Bilaspur FC: 4,517 tickets with 100% Resolution SLA.
North DC Support: Perfect 100% score in both Response & Resolution.
Binola IT EUC: 99.89% consistent performance balance.
Automation & Network Enhancements
SCALABLE OPERATIONS:<br><br>• <b>LMC Automation</b> successfully enabled at Bilaspur & Binola locations.<br>• <b>Botify SSID</b> created significantly for automation tasks.<br>• Upgraded <b>180 Access Points</b> to ensure network resilience.<br>• Bandwidth capacity optimized based on deep-dive Ops consultations.
Asset Lifecycle Updates (2025)
Successful End-of-Life (EOL) replacements ensuring hardware reliability across the region.
₹15.5 Lakhs
generated in direct cost savings through proactive repairs and infrastructure optimization.
Workforce Empowerment
Massive scale training initiatives to ensure security and operational efficiency:<br><br><span style='font-size:1.5em; color:#bbd445;'>9,572</span> Operations Training Participants (303 Sessions)<br><span style='font-size:1.5em; color:#06BEE1;'>1,847</span> InfoSec Participants (46 Sessions)
Strategic Impact 2025
• Zero Business Disruption<br>• Chrome OS / Ubuntu Compliance: 80% achieved.<br>• Peak Performance: Scalability under pressure during EORS sales events.<br>• Team Morale: High CSAT/NPS scores reflecting a motivated workforce.
Thank You
North IT Region | 2025
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