# Myntra & North Retail IT Performance Report 2025
> Explore IT operational excellence, service metrics, and automation initiatives for Myntra's North Retail region, featuring SLA and cost-saving highlights.

Tags: it-performance, operational-excellence, retail-supply-chain, sla-report, warehouse-automation, business-analytics, it-metrics
## Slide 1: IT Initiatives & Performance Overview 2025
* Myntra & North Retail Region Operational Excellence Report.

## Slide 2: Performance Metrics Summary
* 10,582+ Service tickets managed.
* 99.91% Response Rate; 99.97% Resolution Rate for critical support.
* CSAT: 95.78 | NPS: 94.74.
* 100% Asset Availability during Big Billion Days (BBD).

## Slide 3: Ticket Volume by Center
* Bilaspur FC: 4,517 tickets.
* Binola EUC: 2,826 tickets.
* Bilaspur RPC: 1,860 tickets.
* North DC Support: 1,380 tickets.

## Slide 4: SLA Performance Dashboard
* Bilaspur FC: 100% Resolution SLA achieved.
* North DC Support: 100% Response & Resolution scores.

## Slide 5: Automation & Network Enhancements
* LMC Automation enabled at Bilaspur & Binola.
* Upgraded 180 Access Points for network resilience.
* Botify SSID created for automation tasks.

## Slide 6: Asset Lifecycle Updates
* Successful EOL replacements: 1,300 HHDs updated, 350 Printers replaced, and 250 Desktops updated.

## Slide 7: Financial Savings
* ₹15.5 Lakhs generated in direct cost savings via proactive repairs and infrastructure optimization.

## Slide 8: Workforce Empowerment
* 9,572 participants in Operations Training (303 Sessions).
* 1,847 participants in InfoSec training (46 Sessions).

## Slide 9: Strategic Impact 2025
* Zero Business Disruption achieved.
* 80% Compliance for Chrome OS / Ubuntu.
* High scalability maintained during EORS sales events.

## Slide 10: Conclusion
* Final wrap-up for the North IT Region 2025 report.
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