IT Operations & Performance Review 2025: Strategic KPIs

Performance & IT Operations Review 2025

Driving Excellence in Infrastructure, Security, and Digital Transformation

Operational KPI Achievement

Through consistent daily execution and rigorous monitoring, we maintained high operational standards throughout 2025. This includes 99% accuracy in CMDB reporting and compliance across IT, OT, and R&D environments. Security incident tracking remained strict with a 3-day closure limit, and all exiting employees saw 100% asset recovery.

Routine Operations & Admin Governance

Maintained 99% admin rights compliance; zero manual admin access granted, strictly utilizing the 2929 CyberArk process with time-bound approvals.

Executed weekly reviews of SCCM, Trellix, and Sentinel One reports to immediate resolve security issues, ensuring compliance across IT, OT, and R&D.

Managed asset disposal efficiently (Lots 1 & 2 completed, Lot 3 in progress), ensuring 99% disposal compliance for aged/non-Lenovo systems per quarter.

Achieved 100% Day 1 readiness for new joiners through proactive laptop setup and credential creation.

Infrastructure Availability & Uptime

We recorded zero full-site network outages this year. Through a robust dual ILL and dual WAN (TCL & Air Connect) setup with SD WAN failover, traffic shifted seamlessly during issues. Digital platforms kept pace with a 99% compliance rate, including successful Windows 11 upgrades for OT systems.

Data Center & Facility Enhancements

• Centralized DC SOPs, checklists, and preventive maintenance trackers in OneDrive.<br>• Installed FM200 fire suppression, access controls, and fireproof doors.<br>• Conducted monthly proactive firmware updates on switch, wireless, and server infrastructure.<br>• Modernized meeting rooms with Teams integration and Yealink cameras.

Quality: Cyber Security & Governance

Delivered IT-OT Network Segmentation for LK Coimbatore, separating production from corporate networks to improve cyber resilience.

Key initiatives included the Amada Micro Segmentation project aligning with Zero Trust principles, and a site-wide Windows 10 to 11 upgrade. Successfully supported the external ISMS audit by coordinating evidence and documentation. Provided full infrastructure support for the new harness production building, ensuring validation from day one.

IT-OT Collaboration & Standardization

• <b>Network Architecture:</b> Added dedicated VLANs for each OT module to improve security and traffic control.<br><br>• <b>Device Standardization:</b> Replaced non-standard devices with corporate-standard Lenovo desktops (SE-compliant builds) to reduce troubleshooting time.<br><br>• <b>Identity Management:</b> Configured SESI accounts for all OT machines to ensure secure access aligned with client requirements.

Effectiveness: Business Partnership & Results

Business Connect: Conducted monthly 1:1 structured governance meetings with Plant Head and key stakeholders to align IT with business priorities.

Stock Management: Maintained 10% buffer stock (laptops/desktops) to minimize down time for break-fix and new hires.

Event Support: 100% readiness for leadership visits, open days, and townhalls with seamless AV and video conferencing execution.

Service Excellence: Maintained a zero-escalation record throughout the performance year.

What was once a daily operational burden become a seamless, self-running workflow—delivering instant access, error free execution, and complete audit tracking.

Project Success: Wi-Fi Access Automation using Power Apps & Automate

Digital Transformation: Microsoft 365 Ecosystem

Redesigned workflows to maximize the Microsoft ecosystem:<br><br>• <b>Teams & SharePoint:</b> Replaced scattered communication with centralized info flow.<br>• <b>Power Automate:</b> Eliminated repetitive tasks for faster response times.<br>• <b>Planner, To Do, Viva Insights:</b> Optimized priority management and productivity.<br>• <b>Forms, Excel, Stream:</b> Structured data collection and knowledge sharing.

Learning, Development & Green IT

Learning: Achieved 100% Digital Boost 2025 Score and completed MLL requirements. Certified in SAP MM, AI Prompting, and Cybersecurity.

Awareness: Championed Digital Skill Centre activities for Greater India Zone and maintained on-ground cybersecurity visibility.

Sustainability: Executed full PC refresh cycle and E-waste disposal policies. Decommissioned LSD/BMS servers, migrating production workloads to AWS to reduce energy consumption.