# IT Operations & Performance Review 2025: Strategic KPIs
> Explore a comprehensive 2025 IT operations review covering infrastructure uptime, cybersecurity governance, digital transformation, and IT-OT collaboration.

Tags: it-operations, kpi-report, cybersecurity, digital-transformation, infrastructure-management, it-governance, business-strategy
## Slide 1: Performance & IT Operations Review 2025
- Focus on Infrastructure, Security, and Digital Transformation excellence.

## Slide 2: Operational KPI Achievement
- 99% accuracy in CMDB reporting.
- 3-day strict security incident closure limit.
- 100% asset recovery for exiting employees.

## Slide 3: Routine Operations & Admin Governance
- 99% admin rights compliance via CyberArk process.
- Weekly security reviews (SCCM, Trellix, Sentinel One).
- 100% Day 1 readiness for new joiners.

## Slide 4: Infrastructure Availability & Uptime
- Zero full-site network outages recorded.
- Integrated dual WAN/SD WAN failover.
- 99% compliance on digital platforms and Windows 11 upgrades.

## Slide 5: Data Center & Facility Enhancements
- Centralized SOPs and preventive maintenance in OneDrive.
- Installed FM200 fire suppression and access controls.
- Monthly firmware updates for servers and wireless systems.

## Slide 6: Quality: Cyber Security & Governance
- Delivered IT-OT network segmentation for improved resilience.
- Alignment with Zero Trust principles (Amada Micro Segmentation).
- Successful support for external ISMS audits.

## Slide 7: IT-OT Collaboration & Standardization
- Added dedicated VLANs for OT modules.
- Standardized on Lenovo desktop hardware.
- Configured SESI accounts for secure machine access.

## Slide 8: Effectiveness: Business Partnership & Results
- Monthly governance meetings with Plant Heads.
- 10% buffer stock maintained for hardware.
- Zero escalation record for the performance year.

## Slide 9: Project Success
- Automated Wi-Fi access using Power Apps and Power Automate to create a self-running workflow.

## Slide 10: Digital Transformation: Microsoft 365 Ecosystem
- Maximize use of Teams, SharePoint, and Power Automate.
- Optimized priority management with Planner and Viva Insights.

## Slide 11: Learning, Development & Green IT
- 100% Digital Boost 2025 score.
- Migrated production workloads from LSD/BMS servers to AWS to reduce energy.
- Implemented E-waste disposal and PC refresh cycles.
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