Automating IT Operations at Aer Lingus with LapSafe

Improving Operational Efficiency at Aer Lingus

Ireland IT Operations

Reducing downtime through automated device issue, return and accessory availability

Prepared by Granty | LapSafe Solutions

Operational Context

Current challenges facing Aer Lingus IT Operations

Unavailable Devices at Shift Start

Shared tablets not ready when staff begin shifts

Manual Device Swaps

IT service desk handling all device exchanges manually

Mid-Shift Accessory Requests

Accessories requested during operations cause delays

Uncharged Returned Equipment

Devices returned without charging, not ready for next user

Limited Asset Visibility

No real-time visibility of where devices are or their status

Sovran™ Smart Lockers

Secure automated device management

Secure unattended device issue and return

Shift-start ready equipment availability

Contactless authentication using existing ID

Real-time audit visibility

Automated return workflows via ONARKEN®

Powered by ONARKEN®

Smart-V™

Smart-V™ Smart Vending

24/7 accessory access without service desk dependency

24/7 peripheral access without service desk dependency

Controlled accessory distribution

Real-time stock visibility

Spend governance controls

Automated inventory management

Illustrative Productivity Exposure

The cost of operational delays — and the case for automation

20

Operational Users

2

Shifts per Day

10

Min Delay

6.7

Hours Daily Exposure

Recovering just 50% of lost productivity offsets the full deployment cost exposure

Based on conservative estimates of 10-minute delays per shift per user across a 2-shift operation

Welcome to LapSafe®

Storage, Charging & Smart Locker Experts

LapSafe® is the original inventor of storage and charging Trolleys and has 25 years of proven innovation in the smart locker industry. As pioneers in this space, we've been driving advancements longer and more effectively than any other provider.

I chose LapSafe® after conducting some research and consulting with our internal Workspace team, who were familiar with them as a reputable vendor.

25 Years

of proven innovation

Sovran™

Smart Lockers for Intelligent Workspaces

Simplify asset management, equipment loaning, drop-off & collection, and secure personal storage. Sovran™ combines sleek design with intelligent features to deliver secure, flexible, and future-ready workflows.

Sovran™ is the smart locker for premium offices, co-working spaces, and public sector environments. It manages devices, tools, deliveries, and personal storage while recording every transaction to eliminate errors and strengthen security.

Powered by ONARKEN® with AI — full visibility and control of your assets

Secure & Contactless

ONARKEN® Powered

Enterprise Ready

Smart Locker Services

Sovran™ use cases across your organisation

Asset Management

Maintain control of your assets by setting individual or group rules that define who can access items and when.

IT Service Desk Support

Automate and streamline IT Services. Dramatically improve service levels — ideal for new starters, equipment swaps, break/fix and leavers.

Drop-Off & Collection

Supports secure, contactless transfer of equipment, parcels, or personal items.

Personal Storage for Hybrid Workers

Ideal for personal storage and charging, with secure temporary or permanent storage in flexible workspaces.

Automations with AI-Ready Cameras

Advanced automation, reporting, and audit trail — Sovran™ and ONARKEN® confirm and act on what they see.

Find out more at lapsafe.com

Automations with AI-Ready Cameras

Advanced object verification ensures any item is accounted for with automated workflows.

IT Service Desk Integrations

Streamline device deployment with ONARKEN® ITSM integration for tickets, SLAs, and asset management.

Drop-Off & Collection

Ideal for secure package handovers, equipment swaps, and concierge services.

Modular Design

Configure your lockers to fit your available space and expand as your needs grow.

Staff Day Lockers

Secure self-service access using your existing ID cards or access methods.

Powered by ONARKEN®

Simplify IT and asset management, with automation and real-time insights.

The Sovran™ Smart Locker in Detail

Every detail designed for intelligent workspaces

Colour Options & Finishes

Range of powder-coat and wood finishes available

ID Authentication

RFID, QR Code, Barcode, One-Time Codes

ONARKEN® Platform

Cloud management, real-time insights, AI-ready

Modular Construction

Multiple bay sizes, expandable configurations

Charging & Power

ChargeLine™, USB-C/A, BaseLine™ options

ONARKEN®

Smart Locker Management Platform

Our intelligent cloud-based platform that powers all LapSafe® Smart Lockers. Bringing together every service, function, and user interaction into one powerful, easy-to-manage system.

Remote Management

For total control from anywhere

Audit Trails

For user accountability and compliance

Real-Time Data & Analytics

Live usage insights

Automated Alerts

Notifications for users and admins

Reporting

Locker status, device use, and user behaviour

User Access Permissions

User groups and roles

Every feature is purpose-built to make smart locker management smarter

Working with AI

Your Proactive Assistant — Accuracy, Efficiency, and Complete Control

Live Item Tracking

Know exactly what's in every locker at any given time

Remote Management

Access, monitor, and control lockers from anywhere

Full Control

Set confidence threshold, user permissions and locker actions

No Asset Tagging Required

Unlike traditional systems, no barcodes or RFID tags needed

Automated Item Verification

AI confirms correct drop-offs and collections instantly

Complete Audit Trail & Compliance

Real-time logs ensure full transparency

Operational Efficiencies

Reduces manual processes, saving time and resources

Enhanced User Experience

Automated 24×7 access with real-time notifications

Streamline Delivery Management

Secure, automated last-mile delivery for parcels

AI Workflows Act as Your

Proactive Assistant

Know what is in every locker bay

Automatically notifies of unexpected or missing items

Take quick action, wherever you are

See our ONARKEN® brochure for full details

Charging & Power Management

A range of charging solutions designed to keep your devices powered and ready

ChargeLine™

Our ChargeLine™ charging solution makes it easy to charge devices in the locker bays using the device's own AC adapters. Each locker bay can be equipped with a mains socket. Wide range of socket types available.

USB Charging

With modern devices supporting USB-C charging, we offer a solution with both USB-C and USB-A allowing you to charge using your own charging cable.

BaseLine™

A perfect storage option for when charging is not required.

Power Management

LapSafe's unique power management system ensures all devices are charged simultaneously in the shortest possible time. Features soft-start, surge, and residual voltage protection.

Find out more about our unique Charging at lapsafe.com

Integrations

Optimising Your Organisation

ONARKEN® integrates with the tools your organisation already uses, eliminating duplicated information and manual tasks.

Full control over users, assets, and lockers

Manage access, bookings, and device availability through your existing platforms

Smart locker services aligned with your operations

Integrate with your help desk, booking, or campus management systems

Streamlined workflows and automation

Automate asset allocation, device tracking, and user permissions

Centralised reporting

Holistic view of locker usage, device health, and service desk performance

Some of our popular integrations

ITSM:

Seamlessly integrate

APIs:

Integrate with existing systems

Locker Configurations & Options

Flexible, modular, and built to fit your space

Sovran™

Customisable Smart Lockers

Custom Branding

Apply your own brand colours, graphics and logo

Custom Colour

Choose from hundreds of RAL colours and finishes

Design Your Own Sovran™ — Test colours and configurations at lapsafe.com

A selection of popular colours used by our customers

LapSafe® — A British Manufacturer

Sustainability & Future Proofing

Plant-a-Tree

Planting Trees With Every Product

Plant-a-Tree

LapSafe® will plant one tree for every trolley, locker tower or vending machine you buy.

Why It Matters

The UK needs to plant 1.5 billion trees by 2050 to meet legally binding net-zero targets. By choosing LapSafe® you're making a measurable impact.

Supporting Our Customers

We'll keep track of trees planted on your behalf and share updates as the project grows.

We're proud to support British reforestation and help restore biodiversity. Giving our customers a simple but meaningful way to contribute to a more sustainable future with every purchase.

— Denise Crouch, Marketing Director

ONE PRODUCT • ONE TREE

Our Partners: Time4Trees

Led by land restoration specialists, Time4Trees turns underused and damaged land into thriving forests.

Their mission: restore nature, improve air quality, and help the UK meet its climate goals.

LapSafe® Support

Here for you every step of the way

Our UK based support team is always happy to help

support.lapsafe.com

support@lapsafe.com

Here to Help — Just a click or a call away

lapsafe.com

sales@lapsafe.com

0800 130 3456

Request a Demo

"LapSafe® always offer a great service, great product and if you need them for support they are always there to get the job done."

Park Community Academy

Customer Support NPS Score

We use the industry standard Net Promoter Scoring System (NPS) to monitor and measure our customer service performance.

See our live NPS score at lapsafe.com/nps

UK Smart Locker Customers

Global Smart Locker Customers