# Automating IT Operations at Aer Lingus with LapSafe
> Learn how Aer Lingus streamlines IT device management and accessory vending using LapSafe Sovran™ smart lockers and ONARKEN® cloud automation.

Tags: smart-lockers, it-operations, automation, device-management, aer-lingus, vending-machine, asset-tracking, digital-transformation
## Improving Operational Efficiency at Aer Lingus
* Goal: Reducing downtime through automated device issue, return, and accessory availability.
* Partner: LapSafe Solutions and Aer Lingus Ireland IT Operations.

## Current Challenges in IT Operations
* Shared tablets not ready at shift start.
* Manual device swaps handled by IT service desk.
* Accessories requested mid-shift cause delays.
* Devices returned uncharged and limited asset visibility.

## Sovran™ Smart Locker Solution
* Secure automated management powered by ONARKEN®.
* Features: Contactless authentication (RFID, QR, Barcode), real-time audit visibility, and automated return workflows.

## Smart-V™ Vending
* Provides 24/7 access to peripherals without service desk dependency.
* Features: Controlled distribution, stock visibility, and automated inventory management.

## Productivity Exposure Analysis
* Calculation: 20 users × 2 shifts × 10 min delay = 6.7 hours daily exposure.
* Case: Recovering 50% of this lost productivity offsets the full deployment cost.

## Technology: ONARKEN® and AI Integration
* Platform: Cloud-based management for remote control, audit trails, and reporting.
* AI Features: Live item tracking, automated object verification via AI-ready cameras, and proactive missing item notifications.
* Integrations: Works with ServiceNow, Freshservice, Okta, Microsoft Teams, and more.

## Hardware and Customization
* Configurations: Support for 2, 5, 6, or 10 door options with 12" touchscreen terminals.
* Charging: ChargeLine™ (AC adapters), USB-C/A, and BaseLine™ (non-charging) options.
* Sustainability: 'Plant-a-Tree' program for every product sold; UK-based manufacturing using recycled steel and FSC wood.
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