AIB Life Servicing Portal: UX & UI Revamp Proposal
Explore a 15-week delivery plan for modernising the AIB Life Servicing Portal. Focuses on UX/UI design, front-end development, and TCS BaNCS integration.
COMMERCIAL PROPOSAL | MAY 2026
AIB Life Servicing Portal
UX & UI Revamp
Modernising the Customer Servicing Experience
Presented by TCS Digital & AI Platforms Practice
Change Direct Debit Date
Update Contact Details
Change Bank Account
TCS BaNCS
Problem Statement
The UX Disconnect
AIB Mobile App
Customer entry point — managed by AIB Bank
Updated
AIB Life Hub
Modern · Engaging · Intuitive ✓
Needs Revamp
Servicing Portal
Dated · Limited · Poor UX ✗
Jarring Disconnect
AIB Life Hub and Servicing Portal create severe user friction due to massive UX disparity mid-journey.
Customer Trust at Risk
Users experience a quality drop mid-journey, eroding confidence in AIB Life brand.
TCS Proposal
Revamp UX & UI of 3 key servicing transactions — zero changes to underlying TCS BaNCS PAS APIs.
SCOPE & SOLUTION
What We're Building & How
3 In-Scope Transactions
Solution Architecture
Change Day of Direct Debit
Customer selects new preferred debit date. New UI served over existing TCS BaNCS API — no backend change.
Update My Contact Details
Phone, email, address updates via a clean, mobile-responsive form. API layer unchanged.
Change Bank Account (Payment)
New bank account capture with validation UI. Connects to existing PAS payment API.
Customer Browser / AIB Life Hub
New Responsive UI Layer
Revamped UX/UI
API Gateway / Middleware
No Changes
TCS BaNCS PAS
APIs Preserved ✓
🔒 Zero changes to TCS BaNCS underlying APIs — Pure front-end revamp
DELIVERY PLAN
Project Plan — 15 Weeks
Delivery Phases
1
Discovery & UX Research
Weeks 1–2
Stakeholder workshops, UX audit, journey mapping
2
UX Design & Prototyping
Weeks 3–6
Wireframes, hi-fi mockups, interactive prototypes
3
Build & Integration
Weeks 7–12
Front-end dev, API wiring, UAT preparation
4
Testing & Go-Live
Weeks 13–15
Regression testing, staging, production launch
Gantt Chart
Discovery Workshops
UX Audit
Wireframes
Hi-Fi Designs
Front-End Build
API Integration
UAT
Go-Live
✓ W4 — Design Approved
✓ W11 — Build Complete
★ W15 — Go-Live
FIXED PRICE COMMERCIALS & CREDENTIALS
Our Proposal
Deliverable
Effort
Price (€)
Discovery & UX Research
3 weeks
€18,000
UX/UI Design (3 transactions)
4 weeks
€28,000
Front-End Development
6 weeks
€38,000
Testing & Deployment
2 weeks
€15,000
TOTAL FIXED PRICE
15 weeks
€99,000
30% on Kick-off — €29,700
40% on UAT Entry — €39,600
30% on Go-Live — €29,700
Includes: UX Research · Design System · Front-End Code · Testing · Deployment Support
TCS BaNCS Expertise
Deep knowledge of BaNCS PAS APIs, no learning curve on integration.
AIB Relationship
Established delivery partner with proven track record at AIB Group.
Digital & AI Practice
Dedicated UX/UI capability with mobile-first design expertise.
Zero API Risk
Pure UI revamp approach protects PAS stability and avoids regression risk.
€99,000 Fixed Price
· 15 Weeks · 3 Transactions
- ux-design
- ui-revamp
- financial-services
- tcs-bancs
- project-plan
- customer-experience
- digital-transformation