# AIB Life Servicing Portal: UX & UI Revamp Proposal
> Explore a 15-week delivery plan for modernising the AIB Life Servicing Portal. Focuses on UX/UI design, front-end development, and TCS BaNCS integration.

Tags: ux-design, ui-revamp, financial-services, tcs-bancs, project-plan, customer-experience, digital-transformation
## AIB Life Servicing Portal: UX & UI Revamp
*   **Goal:** Modernising the customer servicing experience to resolve the UX disconnect between the AIB Mobile App, AIB Life Hub, and the Servicing Portal.
*   **Presented by:** TCS Digital & AI Platforms Practice.

## The UX Disconnect
*   **Problem:** A severe user friction exists because of a massive UX disparity mid-journey between the modern AIB Life Hub and the dated Servicing Portal.
*   **Risk:** Quality drops mid-journey erode confidence in the AIB Life brand.

## Scope & Solution
*   **Target:** Revamp UX & UI of 3 key servicing transactions.
*   **Transactions:**
    1.  Change Day of Direct Debit.
    2.  Update Contact Details (Phone, email, address).
    3.  Change Bank Account (Payment capture and validation).
*   **Technical Approach:** Pure front-end revamp using a new responsive UI layer. Zero changes to underlying TCS BaNCS PAS APIs.

## 15-Week Delivery Plan
*   **Weeks 1-2:** Discovery & UX Research (Audit, mapping).
*   **Weeks 3-6:** UX Design & Prototyping (Wireframes, hi-fi mockups).
*   **Weeks 7-12:** Build & Integration (Front-end dev, API wiring).
*   **Weeks 13-15:** Testing & Go-Live (Regression testing, launch).

## Commercials & Credentials
*   **Total Fixed Price:** €99,000.
*   **Breakdown:**
    *   Discovery: €18,000
    *   UX/UI Design: €28,000
    *   Front-End Dev: €38,000
    *   Testing & Deployment: €15,000
*   **Credentials:** Established delivery partner with deep knowledge of TCS BaNCS PAS APIs and mobile-first design expertise.
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