Big Basket Store Operations: December Performance Review

Monthly Performance Review & R&R

Big Basket Store Operations - 30/12/2025

Meeting Agenda

Executive Summary: December Highs & Lows

Sales Performance vs. Q4 Targets

Operational Efficiency Metrics (Fill Rate, TAT)

Rewards & Recognition (R&R) Awards

Executive Summary

December 2025 marked our strongest month this year, driven by the holiday surge in Fresh Foods and Gifting categories. Overall store revenue grew by 14% month-on-month, surpassing our conservative estimates. However, last-mile delivery costs saw a slight uptick due to seasonal traffic congestion.

Revenue Performance vs Target

We achieved 105% of our monthly target in December. The surge in the final week contributed significantly to overcoming the early-month slowstart.

Category Share: December 2025

Fresh Fruits & Vegetables (F&V) continues to be the dominant category, constituting 40% of sales. The 'Household' category saw a 5% bump due to year-end cleaning supply purchases.

Operational KPIs

On-Time Delivery: 98.2% (Target: 98%)

Fill Rate: 99.1% (Best in class for Q4)

Return Ratio: 1.5% (Non-perishables)

Slot Utilization: 92% (High demand during weekends)

Customer Sentiment (NPS)

Net Promoter Score improved by 4 points compared to November. Improved packaging quality for fresh produce was the most cited reason for positive feedback.

Rewards & Recognition

Honoring the champions who went the extra mile this month. Their dedication ensured thousands of households received their groceries on time during the peak season.

Star of the Month: Rahul Verma (Store Manager)

"Rahul orchestrated the warehouse operations with zero downtime during the Christmas rush, achieving 100% inventory accuracy."

Focus Areas for January

1. Implementation of EV bikes for 20% of fleet. 2. Optimization of cold chain logistics. 3. Training modules for soft skills enhancement for delivery partners.

Thank You