Operational Excellence and Value Delivery Case Study

Operational Excellence & Value Delivery

Solution Overview: Team Performance, Innovation, and Business Value Analysis

Delivering Team Excellence

Successfully identified and mapped the right talent for 15 critical roles in Estimating.

Overcame the challenge of diverse backgrounds by analyzing skillsets, potential, and expertise.

Maximized throughput and customer satisfaction by placing people where they deliver the highest value.

Strategic Leadership Deployment

Identified leads for each process capable of effectively managing both operations and people. This was critical as the majority of resources lacked prior corporate experience or exposure to manufacturing shop floors.

Exceeding customer expectations with consistent performance.

Resulting in multiple customer appreciations across all areas.

SLA Performance Metrics

Meeting SLAs in all 15 processes. We maintained a 99% SLA performance status as GREEN throughout the year, consistently exceeding the standard adherence baseline.

Rapid AI Solution & Domain Expertise

Leveraged deep domain expertise to deliver a best-in-class Rapid AI solution for existing problems. Key achievements include the introduction of an Extrusion die which required specific industry knowledge, a move well appreciated by the customer.

Business Value Analysis (BVA)

Our strategy involves rigorous checking for possible revenue leakages and identifying opportunities to generate more revenue. This proactive approach has been central to setting up BVA expectations.

Financial Impact & Savings

The team delivered a business value impact of ~$50M over the past 1.5 years. Additionally, in 2025, the team was recognized for another significant savings milestone through analysis and negotiation.

Strategic Achievements

Implementation of Extrusion die solution utilizing specific domain expertise.

Maintaining 99% SLA performance (GREEN) consistently.

Deep dive analysis estimating optimal costs due for negotiations.

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