2026 Pharmacy Automation Strategic Plan & Roadmap

2026 Strategic Plan & Pharmacy Automation Roadmap

Key Achievements, Challenges, and Action Plans for Healthcare Facilities

Key Achievements 2025: Training & Implementation

Training & Competency

Completed hands-on training for AWS, ADC, Omnicenter, Supply, Carousel, CPM, and DrugCam.

Conducted refresher sessions at Prime (Nurses), Rashid (Refresher), and Fakeeh (Pharmacists).

System Implementation & Go-Live

Successfully supported go-lives for Erada Narcvault and Prime Phase 2.

Introduced OC Web to Rashid Hospital and implemented system optimizations across sites.

Key Achievements 2025: Research & Innovation

Clinical Studies & Research

Initiated ADC satisfaction study and Narcvault case study at Erada Hospital to analyze workflow and utilization.

Professional Engagement

Participated in Pharmacy Automation Workshop for University of Sharjah and prepared DrugCam marketing campaigns.

Services & Awards

Contributed to Transformation Awards (Prime & Erada) and provided Irtiqaa data analysis for BMC and SSMC.

Challenges Encountered & Lessons Learned

User Adoption Variability: Differences in workflow adoption required tailored strategies per hospital.

Project Coordination: Managing simultaneous go-lives and updates across multiple sites demanded precise planning.

Post-Training Retention: Knowledge retention dipped over time, necessitating structured refresher sessions.

Workflow Standardization: Local workflows often needed guidance to align with system best practices.

Improvement Opportunities & Action Plans

Training & Follow-ups

Implement enhanced onsite/remote follow-ups and structured refresher sessions (Jan/July) to boost competency.

Digital Expansion

Expand OC Web adoption for analytics and introduce MedX across DHA facilities for workflow optimization.

Operational Efficiency

Launch paperless narcotic workflows (Fakeeh, Erada) and advanced Irtiqaa report analysis.

Hospital Plans: Erada & Rashid

Erada Hospital

• Weekly onsite visits & remote support. • Refresher sessions (Jan & July 2026). • Competency Target: 90% of users ≥85%. • Focus: Narc-Vault Go-Live & Report Analysis.

Rashid Hospital

• Weekly onsite visits. • Refresher sessions (Jan & July 2026). • Quarterly competency tests. • Initiative: Introducing MedX & OC Web.

Hospital Plans: Latifa & Dubai

Latifa Hospital

• Weekly onsite visits with remote support. • Pharmacist/Nurse Refresher: July 2026. • Assessments conducted post-training.

Dubai Hospital

• Biweekly visits and follow-up. • Nurse Training Plan: Jan–Feb 2026. • Best Practice: ERB approval implementation.

Hospital Plans: Clinics & King's College

DHA Clinics (Zabeel, Nad El Hamar, Al Barsha, MZH)

• Monthly onsite visits. • Annual nurse refresher: March 2026. • Competency tests immediately post-training.

King's College Hospital

• Bi-weekly onsite visits. • Refresher: Feb 2026. • Enhance AWS usage and introduce Irtiqaa services. • Target: 90% staff ≥85% competency.

Hospital Plans: Fakeeh & Prime

Fakeeh University Hospital

• Bi-weekly visits. • Refresher: June 2026. • Initiate Paperless Narcotic Documentation (Jan-July). • Med List Dosage alignment.

Prime Hospital

• Weekly onsite visits. • Refresher: June 2026. • Safety Stock application (Jan-Aug 2026). • Cycle count serialization & AWS expiration tracking.

Weekly Visits & Execution Plan

MONDAY: Prime (09:30), Latifa (12:30), Rashid (13:30) TUESDAY: Dubai (09:30), Erada (11:30), Zabeel (13:30)

WEDNESDAY: Fakeeh (09:30), Al Barsha (11:30), MZH (12:30), KCH (14:30) THURSDAY: Erada (09:30), Nad ElHomer (13:30)

FRIDAY: Application Tracker & Project Tracker Review

Best Practice Adoption & OC Web Status

Analysis of key automation features across 12 facilities shows strong adoption of core safety features, with opportunities to expand return processes and digital tools.

• Unit Dose & Barcode Scanning: Implemented in 8/12 sites. • Return Process: Active in 5 sites (Erada, Dubai, Kings, Fakeeh, Prime). • OC Web Usage: Active in 5 sites; Planned expansion for others. • Safety Stock: Currently utilized in Rashid and Fakeeh.