Bell Retail Store Manager 30-60-90 Day Roadmap

30-60-90 Day Manager Plan

Retail Store Manager Roadmap: Learning, Contributing, Leading

Days 1-30: Learn & Observe

Understand goals, people, and processes. Focus on onboarding and building trust.

Days 31-60: Optimize & Coach

Take ownership, build relationships, and implement initial improvements in conversion and CX.

Days 61-90: Lead & Drive Results

Drive strategic initiatives, mentor future leaders, and set long-term direction.

Leadership Profile & Philosophy

With 6+ years at Bell, I have worked under 5 different managers, absorbing diverse leadership styles. This experience has honed my adaptability and operational understanding.

• Communication: Connecting with colleagues and customers alike. • Decision Making: Proven track record of resolving store conflicts and operational challenges. • Growth Mindset: Thriving on continuous improvement.

Short Term Focus

• Driving immediate team metrics • Launching 'Quick Win' initiatives • Task-oriented execution • 1-on-1 feedback collection • Mastering daily responsibilities

Long Term Vision

• Strategic leadership growth • Mastering the Store Manager role • Long-term contributions to district goals • Maintaining high standards for policies & procedures

Days 1-30: Learn, Observe, Build Trust

• Meet 1-on-1 with each team member • Identify strengths and motivators • Ask: 'What’s working?' & 'What would you change?' • Build rapport with inventory, HR, and DM

• Master Sales targets & metrics (churn, activations) • Review scheduling & payroll processes • Shadow top performers • Analyze inventory processes

• Set expectations for accountability • Avoid major changes; focus on listening • Establish daily huddles cadence • Ensure no operational surprises

Days 31-60: Optimize, Coach, Take Action

• Begin regular coaching sessions based on KPIs • Analyze sales data to identify 2-3 key areas • Improve scheduling to match traffic patterns • Address underperformance early • Recognize and reward wins publicly

Key Strategic Initiatives

Accessories Attach Rate

Implementation of bundling scripts, promo tracking, and creating value packages for every activation.

Traffic Conversion

Roleplay cadence focused on greeting and discovery. Aligning staff schedules to peak traffic hours.

Customer Experience (NPS)

Focus on the 'Bell Promise'—ensuring followup and issue resolution to drive long-term loyalty.

Days 61-90: Drive Results & Lead Strategically

People Development

• Develop individual growth plans • Delegate responsibilities to build ownership • Promote culture of accountability • Mentor future leaders

Operational Excellence

• Standardize best practices across the team • Proactively suggest improvements or pilot ideas • Present results to district manager • Exceed key Bell targets

Projected Impact: 90 Day Trajectory

Success Indicators: • Consistent KPI improvement across all metrics • Strong positive customer feedback trends • Team stability and internal development • Trust established with senior leadership

Guiding Principles

People First

Results follow when the team feels supported and heard.

Coach > Discipline

Focus on development and course correction before punitive measures.

Data-Driven Decisions

Use metrics to guide strategy, not emotions.

Consistency

Steady, reliable execution beats short bursts of intensity.

Ready to Lead

I am committed to driving results, fostering a positive culture, and upholding Bell's standards from Day 1.