Eastman Auto Insurance Claim Settlement Report FY 2025-26

A comprehensive review of insurance claims for Eastman Auto & Power Ltd. covering settlement ratios, cause of loss analysis, and geographic distribution.

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Insurance Claim Settlement Report

Eastman Auto & Power Ltd. | ICICI Lombard | Policy Year 2025-26

Internal Review | Management Summary | April 2026

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Claims Portfolio at a Glance

Total Claims

222+

Total Claim Amount

₹2,12,02,491

Total Amount Settled

₹1,05,94,547

Average Settlement

~₹47,722

Policy Period

10.06.2025 – 09.06.2026

Insurer

ICICI Lombard

Policy No.

*39880635 Series

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Claim Status Overview

Chart

Total Claims

222

Claim Settled

81%

180

Claim Pending

14%

Under Process

₹1,05,94,547

Amount Settled

₹2,12,02,491

Total Intimated Amount

₹1,06,07,944

Balance/Outstanding

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Claims by Category — Cause of Loss

Detailed breakdown of damage categories and financial impact

Distribution of Claims

Panel Damages / Jerks & Jolts 85

Battery Damages 42

Vehicle Accident 28

Theft (Laptop/Phone/UPS) 22

Other Damages 18

Battery Theft 14

Financial Summary

Category	Count	Claim Amt	Settled Amt
Panel Damages / Jerks & Jolts	85	₹ 15,20,000	₹ 12,50,000
Battery Damages	42	₹ 8,40,000	₹ 7,00,000
Vehicle Accident	28	₹ 6,50,000	₹ 5,80,000
Theft (Laptop/Phone/UPS)	22	₹ 4,30,000	₹ 3,90,000
Other Damages	18	₹ 2,10,000	₹ 1,75,000
Battery Theft	14	₹ 1,50,000	₹ 1,15,000
TOTALS	209	₹ 38,00,000	₹ 32,10,000

Internal Review | Management Summary | Claim Analytics

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Geographic Distribution of Claims

Claims Volume and Estimated Settled Amounts by City

Top 8 Cities by Claims Volume

Bangalore

Gurgaon

Delhi/NCR

Kolkata

Chennai

Mumbai

Hyderabad

Other Cities

City Claims Breakdown

City

No. of Claims

Settled Amt (₹)

Bangalore

₹ 68.5 L

Gurgaon

₹ 42.8 L

Delhi/NCR

₹ 35.0 L

Kolkata

₹ 28.4 L

Chennai

₹ 24.1 L

Mumbai

₹ 21.6 L

Hyderabad

₹ 19.2 L

Other Cities

₹ 45.2 L

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Settlement Efficiency & Timelines

Avg. Days to Settle

28 Days

Settlement Ratio

49.97%

Claims Closed Within 30 Days

68%

Claim Lifecycle Tracker

Claim
Intimation

Survey &
Assessment

Document-
ation

Settlement
/ Payment

Note: Some high-value claims (>₹1L) are under active negotiation. Pending cases being followed up with ICICI Lombard.

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Key Takeaways & Action Items

✅

222+ claims processed under Policy Year 2025-26 across multiple cities

💰

₹1.06 Cr settled out of ₹2.12 Cr intimated — 50% settlement achieved

⏱

Average settlement time of ~28 days; majority closed within 30 days

Pending Action Items

Task Description

Owner

Due Date

Follow up on 30+ pending claims

Claims Team

Apr 2026

Submit missing documents for under-process claims

Operations

Apr 2026

Negotiate high-value disputed claims (>₹1L)

Legal/Finance

May 2026

Reconcile settled amounts in ERP system

Finance

Apr 2026

Eastman Auto & Power Ltd. | Internal Use Only | April 2026

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Insurance Claim Settlement Report

Claims Portfolio at a Glance

Claim Status Overview

Claims by Category — Cause of Loss

Distribution of Claims

Financial Summary

Geographic Distribution of Claims

Top 8 Cities by Claims Volume

City Claims Breakdown

Settlement Efficiency & Timelines

Claim Lifecycle Tracker

Key Takeaways & Action Items

Pending Action Items

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Eastman Auto Insurance Claim Settlement Report FY 2025-26

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