# Disaster Recovery Guide for Money Exchange Staff
> A step-by-step response guide for money exchange staff covering IT outages, security incidents, robbery protocols, and manual compliance procedures.

Tags: disaster-recovery, money-exchange, business-continuity, staff-training, emergency-protocols, security-manual, compliance
## Disaster Recovery: Staff Response Guide
* Essential protocols for Money Exchange operations during outages and emergencies.

## What Constitutes a Disaster?
* **IT & Systems:** Network failure, software crash, server/power loss.
* **Physical Threats:** Fire, flooding, facility damage.
* **Security Incidents:** Robbery, cyber-attacks, ransomware.

## Top 3 Protection Priorities
1. **Cash Assets:** Secure physical cash in safes.
2. **Customer Data:** Lock screens and documents.
3. **System Integrity:** Disconnect compromised networks.

## Scenario: System/Network Outage
* **Stop Transactions:** Halt exchanges immediately to prevent data mismatch.
* **Notify & Wait:** Inform customers and contact IT within 5 minutes.
* **Manual Mode:** Only used if authorized by the Branch Manager.

## Physical Threat: Robbery Protocol
* **Safety First:** Do not resist; keep hands visible.
* **Cooperate:** Give exactly what is demanded.
* **Aftermath:** Lock doors and call 911 + Head Office.

## Facility Issues: Power Outage / Fire
* **Cash Segregation:** Move cash to main safe if power is out > 10 mins.
* **UPS/Backup:** Use the 15-minute UPS window to shut down systems gracefully.

## Escalation Chain
* **Level 1:** Teller identifies issue and informs Supervisor.
* **Level 2:** Branch Manager assesses and contacts Regional IT.
* **Level 3:** Head Office notifies regulators and manages PR.

## Customer Handling During Outages
* **Do:** Place "System Down" signage and offer callbacks.
* **Don't:** Provide estimated restoration times unless confirmed by IT.

## Manual Operations & Compliance
* **KYC Mandatory:** Physical ID checks and photocopies are required.
* **Paper Trails:** Use pre-printed triplicate receipts.
* **Back-log:** Enter transactions into the system immediately upon restoration.

## Prevention & Preparedness
* Regular end-of-day backups.
* Printed emergency contact lists.
* Quarterly fire and system outage drills.

## Staff Action Card
* Checklist for cash security, customer notification, and physical safety.
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