# NSW Ambulance Interstate Dispatch & Call Taker Guidelines
> Training guide for NSW Ambulance call takers on managing interstate requests, shared responses, and CAD Response Area protocols for cross-border dispatch.

Tags: nsw-ambulance, emergency-dispatch, cross-border-response, cad-system, call-taker-training, interstate-ambulance, emergency-services
## Slide 1: NSW Ambulance Interstate Requests
* Overview of call taker responsibilities for interstate and shared emergency responses as of 2026.

## Slide 2: Jurisdictional Reality
* Recognition of different ambulance services (NSW, QLD Ambulance, Ambulance Victoria) and their specific jurisdictions.

## Slide 3: The Importance of CAD
* Use of the Computer Aided Dispatch (CAD) system to identify the correct response area field for every call.

## Slide 4: Response Area Protocols
* The CAD 'Response Area' field is the single source of truth; decisions should not be based on suburb names or caller assumptions.

## Slide 5: Standard Operating Process
1. Follow ECT.
2. Confirm details.
3. Send to Pending.
4. Check Response Area.

## Slide 6: Interstate Transfer Process (QLD/VIC)
* Steps to transfer a job: Call 000, request ambulance, and provide full handover (MIN, priority, risks).

## Slide 7: Post-Transfer Responsibilities
* Documentation in CAD, notifying supervisors, staying on the line if required, and escalating operational roadblocks.

## Slide 8: NSW-Interstate Response Area (No Transfer)
* Instructions for calls where NSW Ambulance retains responsibility: process the call and let the supervisor make the final decision.

## Slide 9: CAD Responsibilities Summary
* Key tasks: Check Response Area, send to Pending, use comments/notes, and use the 'Notify' function.

## Slide 10: Mistakes to Avoid
* Do not delay action, do not guess boundaries, do not rely on suburb names, and do not refer interstate border jobs to Healthdirect.

## Slide 11: Key Takeaway
* The Response Area field dictates the required action for every interstate call without exception.
---
This presentation was created with [Bobr AI](https://bobr.ai) — an AI presentation generator.