# Basic IT Support for Medics: Layer 1 & MC4 Guide
> Learn basic IT troubleshooting for medic deployments, including Layer 1 physical checks, MC4 terminal basics, printer setup, and WiFi fallback procedures.

Tags: it-support, troubleshooting, layer-1, mc4-basics, network-training, field-it, technical-support
## Slide 1: Basic IT Support for Medics – Poland Deployment
* Training guide for Layer 1 troubleshooting and MC4 basics.
* Purpose: Visual aid for field deployment support.

## Slide 2: What Is Layer 1?
* Definition: The physical components of a network.
* Key check items: Power, Ethernet cables, and port lights.

## Slide 3: Reading the Network Lights
* Green (Solid/Blink): Device is connected.
* Amber (Blink): Data is moving.
* No Lights: Indicates a problem with the cable or port.

## Slide 4: MC4 Terminal & HHC Laptop Basics
* Ensure AC adapter brick light is ON.
* Verify network cable click sound upon insertion.
* Use Start Menu to restart terminal.

## Slide 5: MC4 Troubleshooting Flow
* If lights blink: Restart computer.
* If no lights: Reseat cable ends or swap the cable.

## Slide 6: Printer Problems
* Check for active screen and 'Ready' or 'Online' status.
* Ensure Ethernet connectivity.
* Fix: Turn off, wait 10 seconds, then turn on.

## Slide 7: WiFi Issues & Fallback
* Confirm WiFi switch is ON.
* Select correct Unit Network (not Guest).
* Critical advice: If WiFi fails, use a physical Ethernet connection.

## Slide 8: When to Call S6 (Escalation)
* Escalate if cables are secure, lights are blinking, and restart has failed.

## Slide 9: Before You Call: Gather Info
* Information required for support: Building/Room number, Device Name (Tag/Label), Port light status, and screen error messages.

## Slide 10: Summary: Level 1 Rules
* Check physical connections (Cables, Power, Lights).
* Restart the device (Fixes 90% of issues).
* Escalate only if physical checks and restarts fail.
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